Help & FAQ

Frequently asked questions

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General

Is PollsLive free?+

Yes. Create polls without an account. Publish up to 3 polls with 500 responses each on the free plan — no credit card.

Does Pro have a free trial?+

Yes. Pro includes a 7-day free trial when you upgrade in Studio. A card is required at checkout; cancel before the trial ends and you won't be charged.

How is this different from Google Forms or Typeform?+

Forms collect answers privately, one at a time, for you to read later. PollsLive is live: you ask on a shared screen, the room answers from their phones, and results animate in front of everyone in real time — built for meetings, classes, and events where the energy in the room is the point.

How is PollsLive cheaper than Slido or Mentimeter?+

Slido Engage starts around $17.50/mo per organizer. Mentimeter Pro is about $12–15/mo per presenter. PollsLive Pro is {symbol}{annual}/mo billed annually ({symbol}{annualTotal}/yr) — or {symbol}{monthly}/mo monthly — with unlimited polls and responses, no per-seat tax.

Do voters need an account?+

No. Voters join with a link or a join code. We use fingerprint rate limits so results stay fair without login friction.

Is my data safe? Are you GDPR-compliant?+

Yes. PollsLive is hosted in the EU, traffic is encrypted, and we collect as little as possible. You can export or delete your data yourself in Studio → Account & privacy. See our Security and Privacy pages for details.

Can I use it in a classroom? Do students need logins?+

No student accounts or app installs. Students join with a code or QR on any phone or laptop. The free tier (3 polls, 500 responses each) fits most classes.

Can I put a poll on my website or share it on WhatsApp?+

Yes. Copy one line of HTML to embed a poll on any site, or share to WhatsApp, Telegram, Slack, Teams, email, and QR. No plugins or developer needed.

Can I cancel anytime?+

Yes. Cancel Pro in Studio at any time — you keep Pro until the end of your billing period, then drop to the free plan. No lock-in, no cancellation fees.

Pricing & plans

What does the free plan include?+

Create and publish up to 3 polls with 500 responses each. Live sessions, real-time results, and the embed code are all free. No credit card required.

How much does Pro cost?+

Pro is $5/month billed monthly, or $50/year (effective $4.17/month). One plan covers your whole workspace — no per-seat tax. A 7-day free trial is included.

How many people can I have in my workspace on the free plan?+

Up to 5 workspace members on the free plan. Pro lifts that limit entirely — invite your whole team.

Is there a discount for schools or nonprofits?+

Contact us at [email protected] with proof of status. We work something out on a case-by-case basis.

What payment methods are accepted?+

All major cards via Whop. European buyers can pay via iDEAL or SEPA. Indian buyers via UPI. All payments are processed by Whop, our Merchant of Record.

Features

What question types are supported?+

Multiple choice, open-ended (word cloud), rating scale, ranking, quiz (scored with leaderboard), and Q&A with audience upvotes. More types are in active development.

How does a live session work?+

Create a poll deck, then click 'Go live'. Participants join with a 6-character PIN or QR code — no app, no account. You control which question is shown; results stream in real time on your presenter view.

How many participants can join a live session?+

The free plan handles up to 500 participants per session. Pro lifts that to 1,000+. Sessions with larger crowds should contact us.

Can I embed a poll on my website?+

Yes. Every poll has a one-line iframe embed code you can paste into any website. Responsive, no-cookie by default.

Can multiple people edit a poll at the same time?+

Yes. PollsLive uses multiplayer editing (Y.js CRDT) — invite co-hosts to your workspace and you'll all see each other's edits live in the editor.

Is there an API or webhook?+

Yes. PollsLive has a REST API v1, OAuth 2.0 client credentials, and webhooks with HMAC signing. See the Developer Docs.

Privacy & security

Where is my data stored?+

All data is stored on our EU-based Hostinger VPS, behind Cloudflare. We don't use US-based cloud providers for user data.

Is PollsLive GDPR-compliant?+

Yes. We collect minimal data: email for your account, fingerprint-based duplicate-vote prevention for voters (no PII). You can export and delete your data in Studio → Settings. See our Privacy Policy for the full picture.

Are votes anonymous?+

By default, votes are stored with a browser fingerprint only (no name, no email). You can optionally ask participants for a display name. See our anonymous voting guide for details.

Do you have a responsible disclosure program?+

Yes. If you find a vulnerability, email [email protected]. We follow coordinated disclosure and appreciate all reports.

Account & billing

Do I need an account to create a poll?+

No. You can create a guest poll at pollslive.com without signing up. Create an account later to claim it and keep it permanently.

How do I cancel my Pro subscription?+

Go to Studio → Billing → Manage subscription. Cancel anytime — you keep Pro until the end of your paid period, then drop to free. No cancellation fees.

Can I get a refund?+

Yes. Requests within 30 days of payment are eligible for a full refund — no questions asked. Use the self-serve refund form in Studio → Billing, or email [email protected].

How do I export my poll data?+

Every poll has a CSV export button in Studio. You can also use the REST API to pull results programmatically. Full account data export (GDPR Article 20) is available in Studio → Settings → Export my data.

Still have questions?

Our team usually responds within one business day.