Event Pass abgelaufen? Das ändert sich

Ihr Pass steht auf genutzt und die Veranstaltung ist vorbei, oder schlimmer, sie ist es nicht. Das ist mit Abstand die häufigste Nachricht, die uns zum Event Pass erreicht, und die kurze Antwort beruhigt: Ein genutzter Pass nimmt nichts weg außer dem größeren Raum. Jede Umfrage, jede Antwort und jeder Export sind genau dort, wo Sie sie gelassen haben.

What a used pass does not touch

A pass is not an account, a subscription or a container. It is a temporary raise on one number: how many people can be in a live room at once. When it ends, that number goes back down and nothing else moves.

• Your polls stay. Every deck, question and setting is untouched.
• Your results stay, and stay readable. The event you ran is still there with every answer in it.
• Exports still work. CSV, XLSX and the PDF report can all be downloaded months later.
• Shared result links keep working. Anything you handed out during the event still opens.
• The feedback survey keeps going. The event's follow-up survey collects on the pass's terms while it is open.

Was ein genutzter Pass nicht anfasst

Ein Pass ist kein Konto, kein Abo und kein Behälter. Er ist die zeitweilige Anhebung einer einzigen Zahl: wie viele Personen gleichzeitig in einem Live-Raum sein können. Endet er, geht diese Zahl zurück und sonst bewegt sich nichts.

That is the whole list. It applies to future rooms; a session that already happened is unaffected.

It cannot end in the middle of your event

The pass does not start when you pay. It starts at the first join your plan cap would have refused, and there is no button to start it early. From that moment the event's decks keep the bigger room for 24 hours, so the breakouts and the closing session that follow are covered too, and the pass is used when that first room closes. The hours never stretch: a room still open after them stays open with everyone in it, but takes new people only up to your plan's limit.

A pass you buy and never use

There is one clock that does start on the day you pay: an unused pass keeps for 6 months. After that it is expired unused and can no longer start. Nothing else is touched (any event you attached it to keeps its results and exports), but the pass is spent. Studio shows the use-by date on every pass you are holding from the day you buy it, and highlights it in the final month, so buy inside the window you actually plan in.

If you need a big room again

1. Buy another pass. Passes are one-time purchases and you can hold as many as you need over time. A fresh one stays dormant until it is actually needed, exactly like the first.
2. Move to a subscription if it is becoming a habit. Two passes in one month costs more than a month of the plan that covers the same room, and a subscription also gives you unlimited sessions and published polls, which a pass does not.
3. Ask us if you run a series. For a recurring event calendar we will say which is cheaper for your pattern.

Can I get a refund on a used pass?

No, and it is worth understanding why rather than being surprised by it. A pass that has started has been received, the same way a ticket is used once you walk through the door. That is precisely why a pass starts only when a room needs it: never at checkout, never from a button, and never during a small rehearsal. A pass you bought that has not started is a different matter and can be refunded within 14 days of purchase.