Customer feedback poll questions
45 customer feedback poll questions (CSAT, NPS & more)
Great feedback starts with clear, unbiased questions that customers can answer in seconds. This collection gathers the standards teams actually use — CSAT, the canonical NPS recommendation question, Customer Effort Score, and open-ended prompts — so you can measure satisfaction and find what to fix next. Drop a few into a poll, run it live on a screen at your event, or share a QR code at checkout. Every question is written to be neutral and non-leading so the answers reflect what customers truly think.
Turn these questions into a live poll in one tap
Hit “Use these in a poll” on any group below and we’ll open the builder with the questions already loaded — edit, then share a QR or link. Your audience answers from any phone, no app or account. Free to start.
Satisfaction (CSAT)
- Overall, how satisfied are you with your experience today? (1–5)
- How satisfied are you with the product you purchased? (1–5)
- How satisfied are you with the quality of our service? (1–5)
- How well did our product meet your expectations? (1–5)
- How satisfied are you with the value for the price you paid? (1–5)
- How satisfied are you with your most recent interaction with our team? (1–5)
- How would you rate the overall quality of what you received? (1–5)
- How satisfied are you with the speed of delivery or service? (1–5)
- How likely are you to purchase from us again? (1–5)
- How satisfied are you with us compared to your expectations before buying? (1–5)
Net Promoter Score (NPS)
- How likely are you to recommend us to a friend or colleague? (0–10)
- How likely are you to recommend this product to someone with similar needs? (0–10)
- How likely are you to recommend our customer support to others? (0–10)
- What is the main reason for the score you just gave?
- What would it take to move your score closer to 10?
- How likely are you to keep using our product over the next year? (0–10)
- How likely are you to recommend this event to a peer? (0–10)
- Which feature, if any, made you most likely to recommend us?
Product & feature feedback
- How useful is this product for what you need it to do? (1–5)
- Which feature do you use most often?
- Which feature do you find most valuable?
- How easy is the product to use day to day? (1–5)
- Is there a feature you expected but did not find?
- How well does the product fit into your existing workflow? (1–5)
- Which of these potential features would you most like us to build next?
- How would you rate the reliability of the product? (1–5)
- What is one thing you would change about the product?
Customer effort & support
- How easy was it to get your issue resolved today? (1–5)
- The company made it easy for me to handle my request. (Strongly disagree – Strongly agree)
- How would you rate the helpfulness of the person who assisted you? (1–5)
- How satisfied are you with how quickly your issue was handled? (1–5)
- How many attempts did it take to get your question answered?
- How clear was the information our team provided? (1–5)
- How easy was it to find the help or answers you needed? (1–5)
- Was your issue fully resolved by the end of the interaction?
Why customers chose or churned
- What was the main reason you chose us over other options?
- Which factor mattered most in your decision to buy?
- How did you first hear about us?
- What almost stopped you from purchasing?
- If you stopped using us, what was the primary reason?
- What would make you consider coming back?
- Which alternative did you most seriously consider before choosing us?
- What is the single most important thing we could do to keep your business?
Open-ended & word cloud
- In one word, how would you describe your experience with us? (word cloud)
- What is one word you would use to describe our product? (word cloud)
- What do you love most about working with us?
- What is the one thing we could do better?
- If you could tell our team one thing, what would it be?
- What nearly made you leave, and what made you stay?
- What would make your next experience with us a 10 out of 10?
How to run these well
Anchor on one CSAT or NPS metric
Pick a single headline metric — CSAT for an interaction or NPS for overall loyalty — and track it the same way every time. A consistent question lets you compare scores across weeks, locations, or campaigns instead of guessing whether a shift is real or just reworded.
Always pair a score with an open follow-up
A rating tells you what customers feel; the follow-up tells you why. After any 1–5 or 0–10 question, add 'What is the main reason for your score?' A word-cloud prompt works well live, turning dozens of short answers into instant themes on screen.
Keep it short and neutral
Two to four questions get far higher completion than a long form, especially when collected by QR at checkout or after an event. Avoid leading wording like 'How great was our amazing service?' — neutral phrasing produces feedback you can actually trust and act on.
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Preguntas frecuentes
What is the difference between CSAT, NPS, and CES?
CSAT (Customer Satisfaction) measures how happy someone is with a specific product or interaction, usually on a 1–5 scale. NPS (Net Promoter Score) asks how likely they are to recommend you on a 0–10 scale to gauge loyalty. CES (Customer Effort Score) measures how easy it was to get something done. Use CSAT and CES for individual touchpoints and NPS for overall relationship health.
What is the standard NPS question?
The canonical NPS question is 'How likely are you to recommend us to a friend or colleague?' answered on a 0–10 scale. Scores of 9–10 are promoters, 7–8 are passives, and 0–6 are detractors. PollsLive includes a 0–10 NPS question type, and pairing it with an open follow-up shows you exactly why customers gave their score.
Can customers give feedback anonymously?
Yes. Responses on PollsLive are anonymous by default, and customers do not need an account or app to take part. They simply scan a QR code or open a link and answer. Anonymity typically leads to more honest feedback, which is especially useful for satisfaction and support questions.
How do I collect feedback live or in person?
Display a QR code or share a link — on a screen at an event, on a receipt after purchase, on a table tent in-store, or in a post-service email. Customers answer from any phone in seconds, and you can watch results update live or review them later. No app download or sign-up is required.
How many feedback questions should a poll have?
For live or post-purchase feedback, two to four questions is the sweet spot: one core metric (CSAT or NPS), one open-ended or word-cloud prompt, and at most one or two specifics. Shorter polls get noticeably higher completion rates, and PollsLive's free tier covers 3 polls with up to 500 responses each.