1. Overview
PollsLive subscriptions are processed by Whop as Merchant of Record. This policy explains the cancellation and refund terms for paid plans. Your statutory consumer rights, where they apply, are not affected by this policy.
2. Free Plan
The Free plan costs $0 and requires no payment. Because no charge is made, no refunds apply.
3. Free Trial
Pro includes a 21-day free trial on annual billing. You will not be charged during the trial, and you can cancel any time before it ends to avoid being billed. Monthly Pro is billed immediately. If you do not cancel an annual trial, your subscription begins automatically at the end of the trial at the rate shown on our pricing page.
4. Pro Subscriptions
Billing: Pro is billed monthly at $5/month, or annually at $50/year (equivalent to $4.17/month). Subscriptions renew automatically at the rate shown at the time of purchase.
Cancellation: You may cancel at any time. Cancellation takes effect at the end of your current billing period, and you retain Pro access until that date.
Refunds: You can request a full refund within 14 days of your first paid charge from your Studio billing page. Eligible requests are reviewed by our team before the refund is issued through Whop. Renewal charges are not refundable; cancel before renewal to avoid them. At checkout you expressly consent to the digital service being made available immediately and acknowledge that you thereby lose the statutory 14-day right of withdrawal (Article 16(m) of EU Directive 2011/83/EU); our voluntary 14-day money-back guarantee applies instead.
5. Event Pass
Event Pass is a one-time purchase (not a recurring subscription). You may request a refund for an Event Pass only if it has never been activated (the fixed window has not started). Once activated - either by starting a live session or by clicking Activate in Studio - Event Pass purchases are not refundable. Requests are reviewed by our team before any refund is issued through Whop.
6. How to Cancel
- Studio billing page: sign in at pollslive.com/studio and open Billing
- Request a refund: if you're within 14 days of your first charge, use the "Request a refund" button on the Studio billing page
- Contact us: open our contact form and choose "Billing & subscriptions"
7. Chargebacks
Please reach out via our contact form before initiating a chargeback so we can help directly. Unauthorised chargebacks may result in account suspension while the dispute is investigated.
8. Enterprise
Enterprise agreements may include custom refund and cancellation terms defined in your signed contract. Contact our sales team for details.
9. Contact
Billing questions: use our contact form and select "Billing & subscriptions".